Outback Reptiles
Outback Reptiles Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outback Reptiles has 4.1 star rating based on 9 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Customer service, Great selection, Healthy animals.
Cons: Customer service.Recent recommendations regarding this business are as follows: "Donโt trust them ive heard bad things from other breeders now that Iโve voiced my concerns", "Ask for the name of the species, the origin of the pets and paperwork", "Be aware of what is in stock vs on back order.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Outback Reptiles has 4.1 star rating based on 9 customer reviews. Consumers are mostly satisfied.
- Rating Distribution
Pros: Customer service, Great selection, Healthy animals.
Cons: Customer service.Recent recommendations regarding this business are as follows: "Donโt trust them ive heard bad things from other breeders now that Iโve voiced my concerns", "Ask for the name of the species, the origin of the pets and paperwork", "Be aware of what is in stock vs on back order.".
Review authors value the most Layout of Store and Discounts and Special Offers. The price level of this organization is low according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hamburg, PennsylvaniaBad snakes
Preferred solution: Let the company propose a solution
User's recommendation: Donโt trust them ive heard bad things from other breeders now that Iโve voiced my concerns
Purchase
User's recommendation: Ask for the name of the species, the origin of the pets and paperwork
Resolved: Great Service!
Nothing to resolve - great experience, and great pets! Thanks Mike!
- Great selection
- Pleasant people
- Healthy animals
User's recommendation: Be aware of what is in stock vs on back order.
Great place to buy reptiles
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mansfield, OhioFraud/thief
We we were trying to buy a snake from outback reptiles and my boyfriend was at work while i was at home and we were trying to figure everything out. I was really excited so while waiting for my boyfriend to send the money over i was asking mike about the shipping to be sure i would be home for its arrival.
Then mike messaged saying he no longer wanted to do business with us and would refund the money. He refunded one of the transactions. He still has 405$ of our money that he is refusing to refund us. He won't answer my emails or my phone calls anymore.
I have never been so pissed off in my life. He accused us of fraud because i was excited and asking about shipping and now he won't even refund our money. Whos comiting fraud here?
As you can see by the picture he returned the first transaction from the 4th but he hasn't and is refusing to return the money from the transaction made on the 5th. I would not doing business with this man.
Could not be happier
Great company to deal with!
I have purchased several animals from outback and was satisfied with every one of them. All arrived healthy in great shape and were exactly as described.
I have gotten ball pythons, green tree pythons, and several other species from them in the past. One time I tried to order an animal and it turned out they were out of stock. Mike (their sales rep) helped me pick out a similar animal, gave me a discount and even sent a papa john's coupon in the box. Best customer service I've ever encountered in the reptile industry, hands down!
If you have a problem with them then maybe you need to look at what happened and see where you went wrong- because they always seem to bend over backwards to help me however they can. Just saying!
- Customer service
My experience
Outback Reptiles - Ball Python Snake Review
I bought a young male banana cinnamon ball from Outback reptiles at an expo on March 18, 2017. He has had health problems since I got him, beginning with having multiple eye caps from previous sheds.
I attempted to email the company asking for the last time he had shed and how many times as well as his approximate age. Whether it was his bad sheds or bad genetics that led to this next problem, I may never know. He has a prolapsed eye. Yes, the eye came fully out of the socket during a vet visit to check if all the eye caps had been removed.
I should have known by the price that there would be something wrong with him. I plan to keep him and help him thrive for as long as he can, but I will never be buying another animal from them again.
Also, many, if not most, of the geckos at their table during the expo had already lost their tails. Not good.
Recent Purchase of Senegal Flapshell Turtles
I recently purchased a Senegal Flapshell Turtle based on an ad that was posted in Facebook. In my opinion, the turtle was a good size for the price and had a good weight.
The problem I'm having is their failure to respond to several e-mails I've sent about what they were feeding it. Everything I've looked up pertains to Indian Flapshells.
I'm just concerned because softshells that I have owned in the past (Florida, Spiny) have been voracious eaters, and this one seems to be shy around food. I just want to do the right thing here, and as having as much information as possible would be helpful.
Outback Reptiles Customer Service
Let's start by saying, Outback has the worst customer service I've ever come across. I was trying to buy a pair of snakes off them, was told they were mine and to message them on how to pay, so I sent a message, didn't hear anything back after that for over an hour, so I called in and was told they were sold ten minutes ago to someone else.
When I tried to understand why they were sold to someone else when they were already sold to me, all I got was rude, ignorant replies saying it was my fault. VERY unprofessional. Their animals are unhealthy, dirty, mite infested imports.
They claim to be breeders with so much experience, but they aren't. Take the advice, DO NOT BUY from Outback, or you'll be on here writing one of these same reviews shortly after.
- Customer service
Bad Customer Service - Unhealthy Tarantulas.
I was at the White Plains Expo on July 24th and purchased, *what was labeled on the container it was in* a Theraphosa Blondi (Goliath Birdeater). The guy who was selling them told me that it was a confirmed female, so I bought it. It's abdomen was very small and slightly shriveled, but it had the best looking tarantulas out of the rest of their Theraphosa species.
I spent a lot of money on the tarantula, and it's new enclosure/other necessities beforehand. I took it home, I saw that it was a male. That was already a problem. Also, the guy wrote down the wrong specices, for it was a Stirmi.
It was fine it it's new enclosure, I have experience with this species and it ate well the day I got it. However, not even a day and a half later it died. There was definitely something wrong with the tarantula before I even brought it home, there was no reason for it to have died under my supervision. I contacted Outback Reptiles via email and complained and the guy who emailed me back kept trying to tell me things that were irrelevant to the fact that they 1.) Sold me the wrong sex/misnamed the specices and 2.) They are displaying sickly looking/unhealthy tarantulas at the show. He came across very rude about it and he didn't even care that I told him the animal he sold to me died the next day.
Very upset with my purchase from them and wasted a lot of money.
Recent Purchase
I just recently purchased a baby hognose snake from Outback Reptiles and my experience was very positive. I had several questions to ask Mike prior to ordering the snake and he was extremely courteous and helpful.
He answered all my questions and even gave me a few suggestions which made me very comfortable in dealing with this company. When he shipped my snake he sent me the tracking number so that I could check on the shipping and delivery time. When my snake arrived it was packaged perfectly. There was a heat pack in the box that was still warm and toasty.
I opened the container and found a healthy alert little baby hognose. And, that same day my little hoggie ate a F/T pinkie! I have had 2 hognose snakes before and I could not get either one of them to eat, so seeing this little chowing down was very exciting for me! All that being said, I could not be any happier with Mike Schultz and Outback Reptiles.
If I decide to add another snake I will definitely be a repeat customer. Thank you Mike, for the great job on providing me with a healthy animal.
Caron Ludan
- Customer service
Outback Reptiles Customer Care Review from Hapeville, Georgia
Outback Reptiles Customer Care Review
Outback Reptiles - Bullsnake Review from Morgantown, Kentucky
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Thatโs aweful.
Hi, this is Mike I remember this transaction. I decided to return your funds because none of the addresses or names you gave me for shipping matched the addresses and names associated with the paypal account.
I refunded you every payment you sent me. Why you sent me multiple payments I do not know, but they were all refunded.
This sounds closer to the truth than what the customer is claiming.